Are you a sociable, fun, and well-connected person in the international student community? 

We’re looking for an energetic, outgoing, creative, and hands-on Student Advisor to join our team. You should be sales-oriented, highly focused on customer service, and well-connected within the international student community. 

This is a dynamic role that provides support and assistance to our international student community while also focusing on selling educational courses. 

Go Study Australia supports more than 5,000 students who study, live, and work in Australia each year. We have 14 locations across Europe, Latin America and Australia. The role of a Local Advisor is primarily focused on student support and mentoring to ensure that all Go Study students have a successful experience in Australia.  

Our ideal candidate should be well-known in the international community, have a wide network of contacts, and not be afraid to strike up conversations with strangers. As a Student Advisor, you will play a key role in guiding and supporting aspiring international students on their educational adventure in Australia. 

Required Skills and Experience: 

• Italian speaker. 
• Strong communication skills in English. 
• Spanish or other languages would be a plus, but not required.
• Experience in sales and customer service. 
• Strong organizational and time management skills. 
• Passion for international education and student support. 
• Experience living in Australia as an international student. 
• Team spirit and a genuine desire to make a difference. 
• Ideally someone on a Student Visa or Working Holiday Visa who has already completed their farm work, with suitable work rights.
• Must hold (or be willing to obtain) a “Working with Children” certificate. 

Key Responsibilities: 

• Sell courses to students interested in studying in Australia. 
• Generate new leads through networking, social media, and community activities. 
• Build and maintain relationships within the international student community. 
• Provide outstanding support to students throughout their journey. 
• Manage student data, applications, and documentation in the CRM system. 
• Assist with visa applications, student declarations, and other administrative tasks. 
• Plan, organize, and run student events. 
• Create engaging content for social media and other platforms. 
• Maintain open and professional communication with all stakeholders. 

Benefits: 

• Be part of a dynamic and supportive team. 
• Contribute to the success of international students pursuing their dreams in Australia. 
• Opportunities for professional growth and development. 

Job Type: Part-time
Contract: Fixed-term, 6-month part-time contract.
Future opportunities: After the initial 6 months, we can discuss a contract extension or a possible full-time position, depending on performance and work rights.
Work Schedule: Monday to Friday 
Additional Pay Types: 

• Commissions 
• Performance-based bonuses 

How to Apply: Send your application including a cover letter telling us who you are, your connections to the community, and why you’d make an outstanding Student Advisor. 

Send your CV and cover letter to melbourne@gostudy.com.au. 

Go Study Australia supports more than 5,000 students who study, live, and work in Australia each year. We have 14 locations across Europe, Latin America and Australia. The role of a Local Advisor is primarily focused on student support and mentoring to ensure that all Go Study students have a successful experience in Australia. 

KEY RESPONSIBILITIES:

CUSTOMER SERVICE

• Pre-Departure Communication: Initiate contact with the student before departure using both a GSA email address and WhatsApp. Facilitate a formal introduction by our Advisors, who will remain part of the Whatsapp group throughout the welcome process and the student’s initial months in Australia.
• Welcome Session: Conduct welcome sessions. These sessions deliver essential information and guidance, outlining the crucial first steps for a smooth transition into the Australian experience.
• Bank account opening support: Aid the student in opening a bank account through GSA’s partner and facilitate international bank transfers if necessary.
• Accommodation Support: Address accommodation queries and issues, collaborating with GSA accommodation partners to resolve potential problems.
• SIM Card Setup: Assist the student in obtaining a SIM card, preferably through GSA’s partner, and help with activation.
• City Familiarisation: Ensure the student has access to information about the city, public transportation, and other essentials to help them acclimate quickly.
• Communication and Collaboration: Maintain constant communication with the relevant State Manager to address any issues or questions, ensuring the best service outcome for the student.
• Review Encouragement: Encourage the student to leave a positive review of GSA if satisfied with our services.
• School-Related Concerns: Collaborate with the student advisor to address any school-related issues raised by the student, facilitating communication to solve the issues.
• Ongoing Support: Be available to the student for any questions about their stay in Australia during the initial month of their arrival.
• Feedback Collection: Send a customer support survey to the student one month after arrival to gather feedback, and share it with the counsellors.
• Job Support: Provide support in job searching by sharing e-books, advice, tips, and answering questions. This does not entail actively seeking job opportunities but aims to empower the student with essential information, including resume review and enhancement if necessary.

ENVIRONMENTAL REQUIREMENTS:

This role is adaptable to a remote working environment, offering the flexibility to be performed from home. The nature of the responsibilities allows for efficient execution without the necessity of physical presence at a GSA office. 

SKILLS AND EXPERIENCE:

Australian experience

Be in Australia and have been living there for at least 6 months.

Excellent Customer Service

Customer service: possess strong customer service skills, ensuring a positive and supportive experience for French students or working holiday visa holders.

Bilingual Proficiency:

Fluent in French as a native speaker, facilitating effective communication and rapport-building with French individuals. Proficient in English, enabling clear and concise communication in a multicultural setting.

Cultural Sensitivity:

Demonstrate cultural sensitivity and awareness, especially concerning French customs and traditions.

Remote Work Competence:

Comfortable working remotely, showcasing adaptability to virtual communication tools and platforms.

Interpersonal Skills:

Strong interpersonal skills to establish connections and build relationships with students, colleagues, and stakeholders.

Organisational Abilities:

Efficiently manage tasks and responsibilities, demonstrating organisational skills to coordinate various aspects of student support.

Problem-Solving:

Exhibit problem-solving skills to address potential challenges related to accommodation, banking, and other support areas.

Counselling or Support Experience:

Previous experience in a counselling or support role is advantageous, providing a foundation for assisting students during their initial stages in Australia.

Community Engagement:

Ability to foster a sense of community by encouraging students to participate in social media groups and events.

Flexibility:

Display flexibility in adapting to the dynamic needs of students and the role, ensuring a responsive and client-centric approach.

Positive Attitude:

Maintain a positive and approachable demeanour, contributing to a welcoming and supportive atmosphere for students.

Position Details: Casual

How to Apply:

Send your CV and cover letter to brisbane@gostudy.com.au